Today, we’ll go through these steps to help you understand your options if your subscription was to ever expire. Instead, Microsoft has implemented a three-step process to ensure that their customers have as much time as possible to reconsider allowing their subscription to lapse.
As a result, they aren’t going to be motivated to just let one of their existing customers go. For them to retain a customer ultimately costs them much less than it takes to acquire and onboard a new one. Here, we go into each step that Microsoft follows.įirst, it may help to understand Microsoft’s situation. However, as these services are based on the successful continuation of one’s subscription, it may be useful to know the procedure that Microsoft undergoes when a subscriber cancels their services. Microsoft Office 365 is a highly useful subscription-based solution.
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